FAQ 

Billing, Shipping & Returns
What countries do you ship to?
We presently ship to United States, Australia, Canada, Germany, United Kingdom, Hong Kong, Singapore, Netherlands and Norway.
What payment methods do you support and when will I be billed?
We support all major credit and debit cards. You will be charged only after you have reviewed the final amount and click the "Pay Now and Place Order" button.
Is my transaction secure?
Yes. Your transaction will be processed through a secure payment gateway in USA, protected at all times with 256 Bit encryption. After the transaction is complete, we delete all sensitive card information and never store them on our servers.
Can I return my merchandise?

Since each product is personalized to a customer’s design, fabric or size, we are unable to accept general returns. However, if the product is damaged, or materially different from what is shown on the site, we will replace it free of cost.

Since the technology for on-screen display and print are vastly different, there will be minor variations in color and alignment from screen to actual product. Please contact customer care at care@launchMyWear.com if you have questions or concerns.

How long does it take to ship?
On an average, our free shipping takes 2 weeks and you can typically expect delivery in about 2 to 3 weeks from the time of placing an order. Please contact our customer care if you do not receive your product within 3 weeks from the date of order.
My tracking number is not displaying any data, why?
Please allow USPS up to 24 hours to update the tracking information from the time of our email notifying you about shipping. If you are outside the United States, please try tracking the package through the website of your national carrier.
How can I contact customer support?
Please email care@launchMyWear.com.
Technical
How do I set the color of a component, for example the front of a bag?
Just click on the component you want to color! The color toolbar will appear whenever the model is selected. Or you can use the color Tab.
How do I move my image/text to the back of the T-shirt/bag?
Usually, moving your image left, until it is outside of the current component will move it into the next component. You can also click on the Front & Back buttons to quickly move it to the front or back.
What happens if I forgot to design on a component? For example, the bottom of a bag?
You might get a bag without a bottom shipped to you. No, we are just kidding! If you didn't design on a component, it will be made in white. We also have some early intelligence built into the software that tries to detect if you intentionally left it white or it was an undesigned element. So, it might actually flag it for review and customer support might get in touch with you - but it is not guaranteed, as yet!
How do I ensure there are no 'holes' or 'gaps' in my design?
The easiest way is to set a contrast color for all the components in the model and then upload your artwork. That way, any holes in the design will show through. Our design tool will also prompt you with a warning if it detects that a part of the product is not fully covered.
Will there be color variations between my image and print?
Since displays use RGB and print uses CMYK there will always be some color variation between what you see on screen and what gets printed.
Why does my image appear larger (or smaller) on the T-shirt/bag?
The size of your image on the model accurately reflects the size it will have upon printing at the required resolution. You should place a smaller (or larger) image if the in-built scaling is not sufficient for your needs. If you upload vector files (.ai or .pdf), they will be automatically scaled to fit the entire T-shirt, bag or whatever model you are working on!
My image appears blurred on the model. Will it be pixelated in print?
On-screen images on the model are low-resolution pictures of the images you have uploaded and may look a little blurry on Zoom. For printing, we use the original images. Our design tool will prompt with a warning message if the design may end up pixelated in print. Please contact care@launchMyWear.com with your order id, if you have questions or concerns.
My .ai file shows text instead of image. Why?
If we are unable to convert the .ai, file, an error message is printed in its place. Please check to make sure that your .ai file is not corrupted and is saved with the "PDF Compatible" option checked.
My .ai file upload reports errors. What should I do?

Try to open your .ai file in your favorite editor to make sure the file is correct and also ensure that it is saved with the "PDF Compatible" option checked. If all else fails, export it as PNG or JPG and upload it.

Can I modify my image (mirror, blur, etc) on the 3D configurator?
No. We offer basic manipulation like move, rotate & scale. For additional image functions, you can use tools that are better suited for this purpose like PhotoShop and then upload it.
How do I use Fonts not supported in the configurator?
You can make it into an image in your favorite image editor (e.g Photoshop) and upload the image.
How do I upload logos?
Upload them as PNG with transparent background.
Can I use the configurator on iOS/Android?
Not yet! We are working on it and hope to have a mobile version soon.
Fabric Prints & Colors
My blues are turning purple.
Set colors in CMYK and to ensure your blue colors don’t turn purple, the values between Cyan and Magenta should be 30 points or more apart. If the cyan and magenta values are too close together blues may turn purple — even if it looks correct on your computer screen.
My gray has a green/blue/yellow hue when printed.
To create a pure shade of gray, just use the K value in CMYK and use 0 for CMY values. If you alter CMY values, the black shade may have green, red, blue or a yellowish hue.
My colors are different on screen and print.
Keep in mind that you are viewing everything in RGB and all printing is in CMYK. The monitor is an active light source, your printed material is not. CMYK is also a “reduced colorspace” compared to RGB, which means there are colors that you can see on a monitor which can never be printed and vice-versa. So, colors on screen and print will vary based on many factors including the fabric, its texture and the type of ink.
General
Are there any restrictions on the image I upload or the text I use?
Yes. As part of our Terms & Conditions, you must only use images that you own, or are free or you have the copyright to. We discourage the use of profanity, any image or text that might generally be perceived as offensive or anything else that might violate the law. We reserves the right to refund & cancel an order if the content violates any copyright or may be deemed harmful or offensive.
What materials can i use?
We offer a variety of materials based on the product type. Fabrics we support include 100% cotton, polyester, nylon, elastine, spandex, real & synthetic silk, art leather and more. Please see the product details for a full list of supported materials.